Barton Associates

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Customer Relations Specialist

Customer Relations Specialist

Job ID 
2018-1545
Category 
National Accounts
Type 
Regular Full-Time
Job Location 
US-AZ-Tempe

More information about this job

Overview

With the Healthcare industry entering an unprecedented growth period, there has never been a greater demand for talent and resources. As a business service provider in the healthcare space, Barton Associates is primed for significant growth in the coming years, and we’re looking for talented people to join our team and grow along with us.

 

That’s where you come in!

 

Client Relations specialist will report directly to the Senior Manager of National Accounts and work to improve the organization’s market position and achieve financial growth by addressing and resolving all client related situations. The role will be the customer service department of the organization, with key goals to build key customer relationships in a difficult environment, identify business opportunities, and maintain an extensive knowledge of current market conditions.

 

Responsibilities

  • Maintain a predetermined list of clients and manage who within the organization is able to contact these clients.
  • Proactively and reactively Investigate, troubleshoot, and reconcile customer complaints and situations.
  • Contact select managers within client organizations to resolve issues, develop a moving forward strategy, and identify business opportunities.

 

Qualifications

  • Customer service experience a must (At least 2 years preferred)
  • Strong degree of professionalism
  • Problem solving skills
  • Superior customer service skills
  • Proven ability to overcome objections
  • Excellent verbal and written communication skills
  • Strong sense of self­motivation
  • Proficient knowledge of Microsoft Office Suite and/or Google Apps
  • Ability to multi­task in a fast­paced environment
  • Bachelor’s Degree or above

 

Company Overview

Barton Associates specializes in providing the healthcare industry with best-in-class staffing (Locum Tenens) services throughout the United States. Since its inception, Barton has prided itself on building exceptional relationships with both its clients and providers, all of which originates from their world-class training program and strong commitment to their employees.

 

Locum tenens, a latin term meaning “holding the place,” is a $3.5 billion industry that is projected to reach $6.2, billion in the next 5 years.  As our industry continues its rapid growth path, Barton Associates is poised to grow along with it. In 2001, Barton Associates was founded in a small office in Massachusetts’ North Shore. Since then, the company has grown to over 600 employees in 8 offices across 6 states (Massachusetts, Florida, Connecticut, Texas, New Hampshire, and Arizona) with more on the horizon.

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