Barton Associates

  • Technical Support Specialist

    Job ID
    2018-1614
    Category
    Information Technology
    Type
    Regular Full-Time
    Job Location
    US-MA-Peabody
  • Overview

    With the Healthcare industry entering an unprecedented growth period, there has never been a greater demand for talent and resources. As a business service provider in the healthcare space, Barton Associates is primed for significant growth in the coming years, and we’re looking for talented people to join our team and grow along with us.

     

    That’s where you come in!

     

    This Technical Support Specialist will be responsible for proactively handling incoming telephone, email, and self-service generated incident requests from users experiencing technical difficulties with hardware, software and other system related problems.

    Responsibilities

    • Provide frontline support to all Barton Employees
    • Perform installation, configuration, maintenance, and troubleshooting of end user hardware, software and peripherals
    • Help manage the helpdesk ticketing system
    • Assess and diagnose issues quickly so that they are escalated or resolved promptly
    • Maintain inventory of company hardware and software
    • Monitor deployment of PC’s, printers and other company hardware
    • Communicate issues and trends with team members so that they are resolved in a timely manner
    • Other special projects as needed

    Qualifications

    • 0-2 years' experience in a technical support position. Phone, email and ticketing; both local and remote customer base
    • Bachelor's degree in MIS, Network, Computer Administration or related field
    • Experience with Google Apps administraton
    • Certifications in CompTIA and/or Microsoft product suite desired
    • General knowledge of Microsoft Office products
    • Valid driver's license - position requires 20% travel in the Northeast region
    • Strong communication (written and verbal) and interpersonal skills
    • Analytical troubleshooting skills and the ability to ‘think outside the box’
    • Excellent interpersonal skills and the ability to adapt within a fast-paced, dynamic environment.
    • Sense of urgency and ability to quickly assess, diagnose and resolve reported problems
    • Proven customer service skills
    • Must be able to work independently

    Company Overview

    Barton Associates specializes in providing the healthcare industry with best-in-class staffing (Locum Tenens) services throughout the United States. Since its inception, Barton has prided itself on building exceptional relationships with both its clients and providers, all of which originates from their world-class training program and strong commitment to their employees.

     

    Locum tenens, a latin term meaning “holding the place,” is a $3.9 billion industry that is projected to reach $6.2, billion in the next 5 years. As our industry continues its rapid growth path, Barton Associates is poised to grow along with it. In 2001, Barton Associates was founded in a small office in Massachusetts’ North Shore. Since then, the company has grown to over 700 employees in 10 offices across 7 states (Massachusetts, Florida, Connecticut, Texas, New Hampshire, Nevada, and Arizona) with more on the horizon.

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