Are you a seasoned IT professional with a passion for leadership and innovation? Barton Associates is looking for a dynamic and experienced Manager of Desktop Engineering and Application Support to spearhead our IT support team. In this pivotal role, you will lead a talented group of 4-6 desktop engineers and application support specialists, ensuring seamless user experiences across our organization. You will be at the forefront of managing our help desk user support function and will take ownership of our desktop and application infrastructure, driving excellence and efficiency in every aspect.

• Lead, mentor, and develop a team of 4-6 desktop engineers and application support specialists
• Establish performance goals, conduct regular evaluations, and provide ongoing feedback
• Cultivate an environment that emphasizes continuous improvement, exemplary customer service, and technical excellence
• Oversee the design, implementation, and maintenance of desktop infrastructure
• Manage inventory for desktop hardware, software licenses, and support tools and perform regular audits
• Develop and enforce standardization policies for desktop hardware and software and ensure timely imaging and reimaging of workstations is performed
• Deploy and maintain System Center Configuration Manager (SCCM) for efficient device management
• Provide and manage help desk support for both SaaS and proprietary applications ensuring timely and effective resolution of issues
• Ensure high availability and performance of all supported applications
• Collaborate with vendors and internal teams to resolve complex application issues
• Develop and maintain knowledge bases and support documentation
• Implement and monitor service level agreements (SLAs) for support requests
• Analyze help desk metrics to identify trends and areas for improvement
• Evaluate and recommend new technologies to enhance productivity and reduce costs
• Develop strategies to enhance user satisfaction and engagement with IT services

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT support, with at least 2 years in a team lead role
• Strong knowledge of Windows desktop operating systems and SCCM
• Experience with SaaS application support and management
• Familiarity with ITIL framework and IT service management best practices
• Excellent leadership, communication, and problem-solving skills
• MCSE, ITIL, or other relevant certifications are a plus

Required Skills

• Technical Expertise: Proficiency in Windows desktop management, SCCM, Google Workspace, and application support
• Leadership: Ability to motivate and guide a team of technical professionals
• Project Management: Experience in planning and executing IT projects
• Customer Service: Strong focus on user satisfaction and service quality
• Analytical Thinking: Capability to analyze complex issues and develop effective solutions
• Communication: Excellent verbal and written communication skills

The United States is currently facing a significant and escalating shortage of physicians, with projections from the Association of American Medical Colleges indicating a potential shortfall of 124,000 doctors by 2034. As a result, the demand for healthcare staffing services has risen considerably. As a stable and thriving industry, healthcare staffing offers numerous employment opportunities, including roles in recruiting, sales, marketing, IT, finance, HR, analytics, and legal.

Barton Associates is a leading provider of healthcare staffing solutions that aims to address this shortage of medical providers across the country. Established in 2001, Barton has evolved into one of the largest, most influential, and efficient healthcare staffing organizations in the US. With a workforce of over 800 professionals operating out of nine offices across seven states, our sustained growth and accomplishments enable our clients to provide essential healthcare to individuals and their families.

Barton Associates is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any other characteristic protected under applicable law. Barton Associates is an E-Verify employer in the United States. Barton Associates is committed to employing people with disabilities and accordingly will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process or to perform the essential functions of the position for which the applicant has applied should make a request to the Human Resources Department at "HR@bartonassociates[dot]com" or 978-513-7100.

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